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Shipping & Returns

Returns Policy

Although we try our best to ensure that each and every order is perfect, we are still human!  If we make a mistake, we will absolutely fix the error.  But you have to make sure you tell us within 5-7 days of receipt of your item. 

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If it is not our error, you will be responsible for the shipping to return the item.

If you order a pattern in error, please let us know immediately so that we can get the error fixed!  You will, however, be responsible for the return shipping costs. 

You should expect to receive your refund within 14 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

If orders are placed before 1 pm, they will more than likely be shipped the same day.  Orders after noon are typically shipped the next day, unless UPS is chosen.  The cut off for same day shipping (ground options) is 3 PM. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  However, there are items that we may offer flat rate shipping on the items.

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